Thursday, May 26, 2011

TOO BIG TO FAIL... TO USE ENGLISH PROPERLY

I have a few accounts at Bank of America. Each month B of A mails me three separate statements in three separate envelopes.

This month I emailed them to suggest that they link all my accounts and send me one combined monthly statement in one envelope -- save some paper, save some postage. Below is the response I received.


$25 billion dollars of your tax dollars went to this company that won't let me save them 80¢ in postage because of "do the security reason." Perhaps some of your bailout money went to hire this customer service representative who tells customers "We are appreciate your noble concern in saving papers."

The most dismaying part of this email is that it's not broken English from an Indian customer service operator; I looked up this B of A rep, and she's a blonde who lives in Jacksonville, Florida.


No comments:

Post a Comment